Ockap Caviar is freshly packed per order and is recommended to be consumed within 3 days of receiving the product for the best flavor and quality.

However, an UNOPENED tin of sturgeon caviar has a refrigerated shelf life of 4-6 weeks.

Non-sturgeon caviar has a refrigerated shelf life of 2 weeks and can be frozen up to a year.

Once opened, caviar can maintain its freshness for 5 to 7 days.

You can use any metal object (table-knife, spoon, a tin opener, etc) with a thin end. Insert it horizontally between the lip of the lid and the threading of the base and apply a light pressure.

Caviar pairs with a variety of foods that can benefit a touch of brine. Ockap Caviar can be served in numerous ways, but the traditional method is to place it on top of blini with a dollop of crème fraiche, accompanied by a glass of champagne or a shot of vodka.

We recommend using a mother-of-pearl spoon to serve your caviar to preserve its ideal flavor. A metal spoon can result in an unpleasant, metallic taste due to oxidation. When serving, keep your caviar over ice and for the best experience, consider investing in a dedicated caviar server.

You can reach us through our Contact page, and one of our representatives will get in touch with you. Alternatively, you can contact us by phone or email.

On the Ockap Caviar website, click on the Sign Up button in the upper-right corner to create your account.

To change your password while signing in, click the Forgot Password button below and follow the steps to reset your password. If you are signed in and wish to change your password, visit My Account – Customer Info, and click the Change Password button bellow.

To change or add a Billing/Shipping address, sign in to your account and go to My Account – Address Book.

You can view your past orders by signing in to your account and going to My Account – Orders. From there, you can select a specific Order ID to access detailed information about a past order.

To modify you order, contact us through the Contact page, or reach us by phone or email.

You can modify the shipping address and phone number for your order before it has been processed. To do so, visit the Change Address option available in the Orders section of your customer account.

You can check the status of you order by logging in, going to My Account – Orders, and viewing the status and tracking information for your package

You can cancel your order only if it has not yet been shipped. To cancel, log in, go to My Account – Orders – Select the Order Id – Cancel Order. Alternatively, you can cancel by contacting us via the Contact page, or by phone or email.

Yes, we use a controlled packaging to ensure the caviar stays at the proper temperature during transportation.

All returns must be shipped to:
Ockap Caviar & Cuisine
1064 Brickell Ave
Miami, FL 33131